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Shipping & Returns

No, we don't offer such a type of delivery.

see our Shipping & Returns policies

Efemmera can ship worldwide, excluding Africa and South America for now.

Efemmera offers free standard delivery fees for order exceeding 150€.

For an order for less than 150€, delivery fees apply at the check out depending on the country of the recipient:
France: 5€
EU, UK and Switzerland: 6,50€
North America: 9,90€
Asia: 9,90€
Middle East: 9,90€

Note that tracking to the country of the customer applies only for the following countries:
Australia, Austria, Belgium, Brazil, Canada, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hong-Kong, Hungary, Indonesia, Ireland, Island, Israel, Italy, Japan, Lebanon Lettonia, Lituania, Luxembourg, Malaysia, Malta, Norway, Netherlands, New-Zealand, Poland, Portugal, Russia, Serbia, Singapore, Saudi Arabia, Slovakia, Slovenia, South Korea, Spain, Sweden, Spain, Switzerland, Thailand, USA.

You will receive the parcel tracking number once your order is fulfilled by our logistic with a link for tracking from the specific carrier used for your order.

More generically, you can also go to Colissimo parcel tracking webiste for France or to https://www.parcelmonitor.com/ for the other countries.

Note that tracking to the country of the customer applies only for the following countries:
Australia, Austria, Belgium, Brazil, Canada, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hong-Kong, Hungary, Indonesia, Ireland, Island, Israel, Italy, Japan, Lebanon Lettonia, Lituania, Luxembourg, Malaysia, Malta, Norway, Netherlands, New-Zealand, Poland, Portugal, Russia, Serbia, Singapore, Saudi Arabia, Slovakia, Slovenia, South Korea, Spain, Sweden, Spain, Switzerland, Thailand, USA.

At this time, we can only offer free standard shipping for orders of minimum 150€.

You can return any item purchased on Efemmera.com within 7 days from the delivered date.

please check our Shipping & Returns policies.

Contact our team at info@efemmera.com


You can return any item purchased on Efemmera.com within 14 days from the delivered date.

Make sure the products you return are in their original condition, including original hand tags and packaging.

Fill out the return form and put it the box with returned product. In the case of lack of the form, processing time may be considerably delayed.

As an international customer, you can return your parcel using any postal service. However, as the parcel remains your responsibility until it arrives to us, please remember to keep a proof of dispatch.

Note that the parcel remains your responsibility until it arrives to us, please remember to keep a proof of dispatch.

Efemmera reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in its original and unaltered condition.

You will receive the refund in the same payment method used for the purchase. It will be made within 5 working days counting from the date of the delivery of the item to our warehouse. Return cost is paid back with a voucher (see above).

Duties, taxes and the original shipping charges are non-refundable.

Please check at our Shippings & Returns policies

The cost of return can be reimbursed with the client being granted with a voucher on the same amount of the cost of the return. Voucher to be used on Efemmera.com only.
Voucher limited to 10€ maximum per return. Invoice required.
3 vouchers maximum per client for 12 months.

Note that the parcel remains your responsibility until it arrives to us, please remember to keep a proof of dispatch.

Efemmera reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in its original and unaltered condition.

You will receive the refund in the same payment method used for the purchase. It will be made within 5 working days counting from the date of the delivery of the item to our warehouse. Return cost is paid back with a voucher (see above).

Duties, taxes and the original shipping charges are non-refundable.

Tax and duties

For EU and UK:
No Tax and duties apply within Europe and UK.

No Tax and duties apply to Russia as we will use our closer local warehouses to deliver your order.

Please refers to our dedicated page Shipping & Returns , section Taxes and duties.


For EU (including UK) and Russia:
No Tax and duties apply within Europe and Russia as we will use our closer local warehouses to deliver your order.

For other regions of the world:
the prices online are quoted free of any additional charges. Your order will be shipped DDU (Delivered Duty Unpaid). As such, your order may incur duties, fees and import taxes upon delivery. This charge is determined by your local customs authority and payment of these fees is obligatory if you wish to obtain your shipment.

All applicable duties shall be borne by the customer. Unfortunately we cannot estimate how much duties you will pay but your local customs should be able to estimate the price.

Efemmera cannot be held responsible for any action and/or costs and/or taxes and/or delays due to customs over which it has no control.

My orders

We know how much sizing is crucial to best satisfy our custmers.

We are providing this size guide in which you can see the measurements of each of our size, and also the table of correspondance between the different standards in the world.

Please do not hesitate to contact us at info@efemmera.com if you are not sure or if you need a better guidance for choosing the best fit.

You can cancel your order within 24 hours.

To cancel your order, send an email to info@efemmera.com with the number of the order you wish to cancel.

When the status of your order mentions is being prepared / fulfilled , it is no longer possible to cancel the order, as the logistic chain will be already proceeding. You will therefore have to wait to receive your parcel and to return it. Please find here the condition for Returns .

If you place several orders on the same day, they will be grouped together automatically and any additional delivery costs that have been deducted upon purchase will be refunded to the same payment method used.

Please wait 5 or 10 minutes as sometimes for external reason, th email service provider can face some outage.

Remember to check your Spam folder, as it might have landed there by accident depending on the email service provider you are using.

If after that you have NOT receive yet the confirmation of your order, please contact us at info@efemmera.Com and we will get back to you by phone to let you know if your orders have been proceeded.

Manufacturing

The production is currently based in Russia because we love the know-how of the sews masters with who we work. Their attention to details is unique. Their standard is high. We keep on sharing feedback from our customers with them. They are proud to design products that are appreciated all around the world.

We are currently working on developping a project to help women independance and rights...to follow :)

Yes, we love to create. Please email us at info@efemmera.com with the best description you can, and we will try to get back to you with a quote.

Textile & Materials

There is a description of the textile of each set in each product page.

High quality lace has been selected to give the best feeling and comfort.

Not yet

Each of our products are shipped with a hand tag giving the basic instructions for washing.

Simple Lace Washing Technique:

Many people are unfamiliar with how to wash and properly care for lace as it is a specialty fabric. Washing lace is a simple process, the first step of which is finding an appropriately gentle laundry detergent.

We recommend hand washing with cold water, and not using the washing machine (even on the gentle cycle). Massage the soapy water evenly onto the fabric and allow the item to soak for roughly 30 minutes. Rinse well once the soak is complete and gently press out excess water. Be sure never to wring it (in other words, don’t twist it up tightly and squeeze). Lay flat in its natural shape to dry.

Brand

We are currently working on it indeed.
Efemmera aims to embrace women freedom, and empowerment, thanks to our lingerie but also by encouraging local initiatives. To follow :)

My account

Creating an Efemmera account is straightforward:

- Click on Login
- Click on New Customer ? Sign up
- Fill in the registration form and Sign up.

- Optional: tick to subscribe to our Newsletter. You will receive the latest about Efemmera and Special offers to our members only.

Welcome, you are now a member of the Efemmera community! :)

No worries.

- In the Login section, click on "Forgot your password?"
- Enter your email address
- Click on Submit > you are going to receive an email to reset your password

If you do NOT receive this email, please do not hesitate to contact us at info@efemmera.com

To subscribe to our newsletter, you can enter your email at the bottom of our Home page in the field "Subscribe Today!" or by signing up to "JOIN OUR COMMUNITY"

When you create your account, you can also tick the box "SUBSCRIBE TODAY !".

Being part of Efemmera community, you will receive a couple of updates only. We do NOT aim to build a massive marketing machine, we want to build a community instead, into which each member will feel unique and priviliged.

Registering to our newsletter will allow to also receive special offers for our members only.

You can unsubscribe to our newsletter whenever you'd like by clicking on the relevant link at the bottom of each email you will receive from us.
Don't hesitate to write to info@efemmera.com to shqre the reason why you had unsubscribed and how we could improve the content of our communication to our members. You feedback is gold for us:


You can unsubscribe to our newsletter whenever you'd like by clicking on the relevant link at the bottom of each email you will receive from us.
Don't hesitate to write to info@efemmera.com to shqre the reason why you had unsubscribed and how we could improve the content of our communication to our members. You feedback is gold for us.

Payments

We use the current most popular payment provider for e-shops: Stripe. Consequently we accept:

- almost any kind of credit or debit card such as Visa, MasterCard, CB, or American Express.

- SEPA bank transfers for EU customers.

- Wallets such as Apple Pay, Google Pay, Microsoft Pay are also accepted.

- Gift Card

- Voucher

We use the current most popular payment provider for e-shops: Stripe.

Stripe owns the highest security certifications of the industry: PCI Service Provider Level 1. This is the most stringent level of certification available. To know more.



If your payment was declined, we advise you to re-order using another payment method. If the problem persists, don't hesitate to contact us at info@efemmera.com