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For any enquiries, send an email to info@efemmera.com

Shipping information

Efemmera ships worlwide (except Africa and South America). Please allow us up to 2 business days to process your order.

Efemmera offers free standard delivery on orders above 150 €.

For an order for less than 150€, delivery fees apply when you check out:
Orders to France = 5€
European countries = 6,50€
Russia = 4,50€
North America = 9,90€
Asia = 9,90€
Middle East = 9,90€

Taxes and duties


For EU (including UK) and Russia:
No Tax and duties apply within Europe and Russia as we will use our closer local warehouses to deliver your order.

For other regions of the world:
the prices online are quoted free of any additional charges. Your order will be shipped DDU (Delivered Duty Unpaid). As such, your order may incur duties, fees and import taxes upon delivery. This charge is determined by your local customs authority and payment of these fees is obligatory if you wish to obtain your shipment.

All applicable duties shall be borne by the customer. Unfortunately we cannot estimate how much duties you will pay but your local customs should be able to estimate the price.

Efemmera cannot be held responsible for any action and/or costs and/or taxes and/or delays due to customs over which it has no control.

Returns
Contact our team at info@efemmera.com

You can return any item purchased on Efemmera.com within 14 days from the delivery date.

Make sure the product you return is in its original condition, including original tags and packaging.

Fill out the return form and put it the box with returned product. In the case of lack of the form, processing time may be considerably delayed.

As an international customer, you can return your parcel using any postal service. However, as the parcel remains your responsibility until it arrives to us, please remember to keep a proof of dispatch.

Efemmera reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in its original and unaltered condition.

You will receive the refund in the same payment method used for the purchase. It will be made within 5 working days counting from the date of the delivery of the item to our warehouse. Return cost is paid by client. Duties, taxes and the original shipping charges are non-refundable.

Our Customer Service is available from Monday to Friday and will be happy to answer your inquiries or accompany you in discovering the brand and its products.